Delivery information

Before launch

There are no orders to dispatch today. A preview bag does not reserve stock, and joining the waitlist does not arrange a delivery. This page describes the intended service when the shop opens.

Where we plan to deliver

We plan to launch in the United Kingdom first, then Sweden, Ireland and Germany. The United States will follow later. Other destinations are not available at launch.

Available countries and any postcode restrictions will be listed before checkout. Do not place an order unless your delivery address is supported.

Carriers, times and prices

• Shipping partner: [SHIPPING PARTNER].
• Dispatch estimate: [DISPATCH TIME].
• EU/EEA delivery estimate after dispatch: [EU/EEA DELIVERY TIME].
• UK delivery estimate after dispatch: [UK DELIVERY TIME].
• Delivery charges: [SHIPPING PRICES AND CURRENCY].
• Order cut-off: [ORDER CUT-OFF TIME AND TIME ZONE].
• Dispatch working days and holiday arrangements: [DISPATCH DAYS].

These details are not set yet. Once confirmed, orders received after the cut-off will enter the next dispatch window. The available service, total charge and expected delivery date will be shown before you pay.

Customs and import arrangements: [CUSTOMS AND IMPORT CHARGES]. Any charge payable by you must be explained before you order.

Receiving your parcel

PRE is for adults only, aged 18+. Where the carrier offers an age-check service, we plan to use it. You may need to show proof of age to receive the parcel. The checkout will explain the delivery checks and whether another adult can receive it.

Refused, missing or damaged parcels

If you refuse a parcel or the carrier cannot hand it over, contact our customer service address, help@prepouches.com, so we can establish what happened and discuss a return, refund or another delivery. Refusing a parcel alone is not a clear withdrawal notice. If you want to cancel, follow Right of withdrawal.

If a parcel is lost, is marked delivered but cannot be found, or has not arrived by the agreed date, contact us with the order number and delivery address. We will investigate with the carrier and arrange a replacement or refund where due. You do not have to resolve our carrier claim yourself.

For a damaged or wrong item, see Returns and refunds. Any proposed redelivery or return charge will be explained before you agree to it.

Contact

[LEGAL ENTITY NAME]
[REGISTERED ADDRESS]
[COUNTRY]

Our customer service address: help@prepouches.com. Telephone: [TELEPHONE NUMBER WITH COUNTRY CODE], [DAYS AND HOURS, TIME ZONE], charged at no more than a standard call rate. These details are placeholders pending confirmation. See Contact us for other enquiries.

Change log